The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location. We also need the contact details of the person our warehouse team will coordinate the delivery with. Deliveries are made by a professional independent transport company using a large truck and forklift. Delivery will occur between 7am and 4pm Monday – Friday and we are unable to provide an exact time or call prior to delivery.
Access is important so please ensure you have the appropriate site access to accommodate a large truck and forklift. Unsuccessful deliveries will incur a Re-Delivery charge.
Before we can dispatch your order, the order must be paid in full no later than 14 days before delivery. Bookings with transport company will not be made until full payment is received.
Receiving Your Delivery
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a project manager or site manager) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Fibonacci Stone and transfer of responsibility in the same way.
It is important to inspect the tiles thoroughly when received and/or prior to installation.
Check to delivery for signs of damage to crates that may have occurred during transit and advise both the delivery driver and Fibonacci Stone of any higher than normal damage.
Fibonacci Stone will arrange to have the damaged goods returned to our warehouse and arrange for a replacement of the goods to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
We want your tiles to be in the best condition when installed so please protect the tiles during storage.
Store tiles in a dry secure warehouse away from weather.
- Do not store tiles in direct sunlight or in high temperatures.
- Do not stack pallets.
- Protect tiles/pallets from rain or wet conditions.
- Protect from high levels of dust.